Evaheld Memorials Privacy Policy

Who we are

Evaheld Memorials at evaheldmemorials.com is operated by After I Go Pty Ltd t/a Evaheld (ABN 80 656 838 505), 608 Harris Street, Ultimo NSW 2007, Australia. We are responsible for the personal information described in this policy. Questions and privacy requests can be sent to [email protected].

Information we collect

Depending on how you use Evaheld Memorials, we may collect:

• account and contact details, including name and email address;
• billing, transaction and delivery details for paid plans, QR plaques and Tribute Books, including a gift recipient’s name, email address, personal message and delivery details supplied by a purchaser;
• information supplied to create a memorial, including names, dates, locations, relationships and life stories;
• photographs, video, audio, tributes, condolences and captions uploaded by organisers or invited contributors;
• privacy, publication, moderation and communication preferences;
• technical information such as IP address, browser, device, pages viewed and security logs; and
• messages sent to our support team.

Payment card details are processed by our payment provider and are not stored in full by Evaheld Memorials.

How we use information

We use information to create and operate memorials; provide editing, sharing, contribution and moderation tools; deliver and administer complete Tribute Book experience gifts and existing-memorial book requests; generate requested memorial content and print proofs; process orders and deliver QR plaques and Tribute Books; communicate about accounts, gifts, orders and contributions; prevent misuse; support users; improve performance; and comply with law.

Public and private memorials

Memorial organisers choose whether a published memorial is public or private. Public memorials and approved public contributions can be viewed, shared and indexed by search engines. Private memorials are available through controlled or direct access but should not be treated as a place for highly sensitive information. Organisers can review their settings before publishing and can change access later.

Contributors and responsibility for others

Organisers may invite family and friends to contribute. If you provide information about another person, you must have an appropriate basis to do so and respect their privacy, dignity and intellectual-property rights. Organisers control approval and removal of contributions according to their plan and settings.

Service providers and international processing

We use carefully selected providers for cloud hosting and storage, databases, payments, email delivery, printing and shipping, media processing, analytics, security, customer support and requested AI-assisted content creation. Delivery names, addresses and contact details are shared with the print and delivery providers only as needed to fulfil an order. Providers may process limited information on our behalf in Australia or other countries and must protect it consistently with their contracts and applicable law. We do not sell personal information.

Retention, security and deletion

We retain information while needed to provide a memorial, meet legal and accounting obligations, resolve disputes and maintain security. Organisers can delete memorials and may request account deletion. Some records may remain for a limited period in backups, fraud-prevention systems or where retention is legally required. We use encryption in transit, access controls, monitoring and other reasonable safeguards, but no internet service can guarantee absolute security.

Cookies and communications

Essential technologies keep the service secure and functioning. Where required, optional analytics or marketing technologies are used only with the relevant choice or consent. If someone purchases a Tribute Book experience for you, we use the supplied email address to deliver the gift, explain what it includes and provide reasonable service reminders about claiming and using it. These messages identify the purchaser but do not disclose other gifts, accounts or memorial activity. Non-essential emails include an unsubscribe or pause option.

Your rights

Depending on where you live, you may ask to access, correct, delete, restrict or receive a copy of your personal information, withdraw consent or object to certain processing. We may need to verify your identity. You may also complain to the Office of the Australian Information Commissioner or the relevant local authority.

Children and changes to this policy

Accounts are intended for adults. We do not knowingly permit children under 16 to open accounts. Memorial content may concern people of any age when supplied responsibly by an adult. We may update this policy as our services or legal obligations change and will publish the revised effective date here.